Therapy Privacy Policy

1. Privacy Policy & Consent

At Radical By Design, protecting your personal information and therapy privacy policy is important to us. By accessing our website or using our services, you acknowledge and agree to the practices outlined in this policy. We collect, use, and maintain personal and health-related information only when necessary to deliver and support our services, while complying with all applicable privacy laws and professional regulations.

2. Information

We May Collect Information collected may include details you choose to provide, such as: Personal Details: Full name, address, phone number, email address, and date of birth. Health-Related Information: Medical history, symptoms, concerns, treatment goals, and family health background. Administrative Information: Billing details, insurance information, and emergency contacts. Website Data: Technical information such as IP address, browser type, and website activity collected through cookies or analytics tools.

3. Purpose of Collection

Your information may be used to:

• Deliver and personalize therapy or wellness services
• Maintain accurate client records
• Schedule appointments and communicate with you
• Process billing and payments
• Fulfill legal, ethical, and regulatory responsibilities

4. Disclosure of Information

We do not sell or share your personal information for marketing purposes. Information may only be disclosed under the following circumstances:

• With Your Permission: When you provide consent for a specific purpose
• Care Coordination: With other authorized healthcare professionals involved in your care
• Legal Requirements: When disclosure is required by law or necessary to prevent serious harm or safety concerns
• Trusted Service Providers: To secure third-party providers assisting with services such as payment processing or virtual appointments, all of whom are expected to maintain confidentiality

5. Virtual Care & Online Services

Confidentiality standards also apply to virtual appointments and online communication. While encrypted and secure platforms are used whenever possible, no online system can guarantee absolute security. Clients are encouraged to participate in sessions from a private location using a secure internet connection.

6. Storage, Security & Retention

Personal information is stored using secure and protected systems designed to prevent unauthorized access. Records are retained only for the period required by applicable laws, professional standards, or regulatory guidelines.

7. Your Privacy Rights

You may request access to your personal information, ask for corrections to inaccurate records, or withdraw consent for certain uses of your information where permitted by law.

8. Contact Information

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact: Seansullivan37@gmail.com